If a video isn’t loading on your computer, please try the following troubleshooting tips: 

• Restart your computer & Reset your Router
• Clear your cookies. You can learn how to do that in your browser by visiting allaboutcookies.org.
• Upgrade your browser. Currently, we support Google Chrome, Mozilla Firefox, and Safari (macOS only). We recommend always running the most up-to-date version of your browser for the best experience.
• Make sure you have JavaScript and Cookies enabled on your browser. Confirm that they are by visiting supportdetails.com.
• Disable ad-blockers and browser extensions that may be interfering without the website. 
• Find instructions on how to enable your cookies on this WikiHow and learn how to enable JavaScript at enable-javascript.com.
• Make sure your internet connection is strong enough. You can test it at speedtest.net. Also check that you have a ping speed below 50ms, with no packet loss. You can check your ping speed at ping-test.net.

If you are still experiencing trouble with the site, send us a note using our contact form

let us know which steps didn't work for you - we'll do our very best to get you back on track!